Frequently Asked Questions

Cycling Frog is a Cannabis company focused on creating high-quality, convenient, affordable, and fun hemp-derived THC & CBD products.

Cycling Frog Headquarters is located in the eclectic and lively neighborhood of Ballard in Seattle, Washington.

Our products can be found in stores throughout the USA on our Store Locator (HERE), and are available online, shipped from our fulfillment center in Portland, OR straight to your door!

Yes. All Cycling Frog products are federally legal. Our products are 100% hemp-derived and contain less than the federal limit of 0.3% delta-9 THC by dry weight.

In December of 2018, the Agricultural Improvement Act of 2018 (more well known as the Farm Bill) was signed into law. It removed hemp, defined as cannabis (Cannabis sativa L.) and derivatives of cannabis with less than than 0.3 percent delta-9-tetrahydrocannabinol (THC) on a dry weight basis, from the definition of marijuana in the Controlled Substances Act (CSA).

While Cycling Frog products are federally legal, the state level can be a shifting regulatory landscape. If you have any questions about shipping to your specific state, please reach out to our team at [email protected].

We do not recommend the consumption of our products by anyone under the age of 21, and ask you to verify your age before checking out.

The federal government does not provide an age restriction or guidance on purchasing or consuming hemp-derived products that meet federal requirements, however, your state or local jurisdiction might. If you have any questions, we recommend you consult with your local authorities.

Yes. All Cycling Frog products undergo comprehensive analytical testing several times during the manufacturing process by both our in-house testing team and independent, third-party accredited laboratories.

For additional information regarding our testing procedures and to view test results, please visit our testing page or contact us at [email protected].

Cycling Frog products are formulated with sustainably-grown hemp from our farm in Central Oregon. The hemp can be traced back to the specific field and cultivar, which gives us unparalleled insight and knowledge into exactly what goes into our products and subsequently, your body. 

Our research and development team sources the highest-quality ingredients to blend with our hemp extract. We use exclusively natural fruit juices, concentrates, and essences, in lieu of artificial flavorings, and source organic ingredients whenever possible. Our products go through rigorous food safety and stability testing protocols to ensure they are safe. 

If you have any questions about any of the ingredients used in our products please contact us at [email protected].

Our products are full spectrum, containing both THC and CBD.

Potency references the amount of THC in a single serving. 

* Our low potency products contain 0-4mg delta-9 THC/serving.

* Our medium potency products contain 5-10mg delta-9 THC/serving.

* Our high potency products contain more than 10mg delta-9 THC/serving.

These categorizations are based on our collective decades of experience as experts in the cannabis and hemp industry and are in no way a medical assessment or endorsement. If you are uncertain of your tolerance of THC and CBD, we recommend you start low and slowly work your way up until you reach your desired effect.

Cycling Frog products are available in specific geographic locations, as well as online. We're constantly expanding our network of retailers and distributors!

For more information, feel free to shoot us a message at [email protected].

Visit our Wholesale page, complete the 'APPLICATION FOR ENLISTMENT' and one of our members will contact you.

Cycling Frog Rewards (The Pond) is our way of saying "thank you" to our most loyal customers! Enjoy points with every purchase, bonuses for coming back, and much more!

To reap the benefits all you need to do is log in to your Cycling Frog account. (Already have one? Then you're enrolled—and ready to start earning points!)

Everything can be found on our Rewards page. Just make sure you're signed into your Cycling Frog account!

Once signed in, you can easily redeem your points at checkout for any amount between $5-$30 (500-3000 points). Simply enter in the number of points you want to use and hit “redeem.” Your discount will then be applied to your cart and you can finish checking out. On mobile, click "show order summary" to access the "redeem" field.

Important: make sure you're logged in! You'll need to be signed into your Cycling Frog account to see the Rewards widget at checkout.

Yes! Your reward savings can be stacked on top of sales and coupons.

Once on the Subscription Builder page, select the +ADD TO SUBSCRIPTION button under the product(s) of your choice, then select your desired quantities of each product. You'll need a minimum order of $59 to start your subscription.

Subscriptions are available on our core seltzers, gummies and softgels. Exclusions include merchandise, LTOs, and new products.

It does! Subscription bundles between $59 and $99 receive a 10% discount, bundles between $99 and $119 receive a 15% discount, and bundles over $119 receive a 20% discount.

Visit this page and enter the email address tied to your subscription.

You can! The subscription management portal allows full customization of when you receive your orders. You always have the option to cancel your subscription, skip your next order, place your next order immediately, or reschedule your order date to one of your choosing. If you encounter any difficulty, reach out to our support team at 206-785-1760 or [email protected].

While we offer a special discount for all subscription orders, please note that this discount cannot be combined with other site promotions or sales. If you're looking to take advantage of a current sale, we recommend placing a standard, one-time purchase to get the best deal, skipping your subscription order if necessary.

Discounts generated from Rewards points can always be applied to your next Subscription order. Visit the Subscription management portal and paste your discount in the discount field to have it applied to your next order!

Each time a new Subscription order is placed, your payment method on file will be automatically charged. Prior to your billing date, you will receive an email notification alerting you to the upcoming order. You can always change your billing info or payment method in the subscription management portal.

We use advanced encryption, maintain robust PCI Compliance, and store card information in a secure environment with multiple layers of protection. Please note that saved payment information will only be available on pre-approved, recurring orders. If you have any concerns, please contact our support team.